Industry Workflow

Marketplace Document Verification

Catch fake sellers, faked proofs, and edited screenshots before they hurt your users.

Trust & safety teams at marketplacesP2P platforms and OTC desksMobility, rental, and gig platformsClassifieds and listing platforms

Forensics tuned to the documents your team sees

Detection layers are weighted for the document mix your industry actually reviews — IDs, statements, paystubs, invoices, leases, and policies.

▸ Document Analysis · LiveID: 8829-XQ
Risk score: High · 94%Signals matched: 12,042

Metadata deep-dive

Inspects EXIF, software signatures, edit history, and structural fingerprints.

Doc typeBank statement
Math checkBalance off by $1,240
TemplateRecycled from prior submission

Privacy-first by design

Originals are processed in encrypted memory and removed after analysis. Reports stay redacted by default.

No training on your data
Team & admin controls
▸ 01 · The Problem

Where industry-specific document fraud actually hides

Marketplace fraud rides on documents and screenshots — fake business registrations, edited proof-of-payment screenshots, and AI-generated listing certificates.

TrueDoc covers the full marketplace document surface: seller onboarding documents, listing proofs, and dispute-time screenshots.

▸ 02 · Fraud Signals

What we look for

Cross-checked across 4+ vectors
▸ Primary signal

Fake business registrations and tax IDs in seller onboarding

Detected at pixel + metadata + structural layers

Edited proof-of-payment screenshots in disputes

AI-generated certifications, authenticity letters, and provenance documents

Recycled real documents across multiple seller accounts

What gets checked

Seller incorporation and tax documents
Listing certifications and authenticity letters
Payment and transfer screenshots
ID documents where required for high-value categories
▸ 03 · Workflow

From upload to verdict

01

Onboard the seller

Run document verification at signup for high-trust tiers.

02

Verify listing proofs

Where listings claim provenance, run the supporting documents through TrueDoc.

03

Handle disputes

When a buyer or seller submits a screenshot proof, verify before deciding.

04

Tier trust over time

Combine document verdicts into seller-level trust tiers.

Where document fraud hides in the marketplace document verification workflow

Trust & safety teams at marketplaces typically see the same three failure modes: submissions that look professional but were assembled from a template, real documents recycled from a prior application with edited fields, and fully AI-generated files that no longer trip rule-based checks.

The hardest of those is the second — recycled real documents — because the underlying file is genuine. TrueDoc looks at submission lineage and pixel-level evidence, not just whether the document "looks real."

Where this fits in the existing review workflow

TrueDoc is built to sit alongside your current process, not replace it. A typical rollout: documents land in your existing intake (CRM, LOS, ATS, or portal), TrueDoc returns a verdict and per-field evidence via API or dashboard, and your reviewers spend their time on the cases the model isn't confident on.

That keeps the trust & safety teams at marketplaces accountable for the final decision while removing the obvious-good and obvious-bad cases from the queue.

Real loss patterns we see in this vertical

Two loss patterns dominate: fake business registrations and tax ids in seller onboarding, and edited proof-of-payment screenshots in disputes. The first is loud — a single application that goes wrong. The second is quieter and more expensive: the same fabricated document type re-used across many submissions before anyone connects the cases.

Both show up in the per-finding evidence TrueDoc returns. Teams that review the recycled-document patterns weekly tend to catch organised submitters earlier in the lifecycle.

Run a real document. Get a forensic verdict.

No credit card. Redacted report in under a minute.

▸ FAQ

Frequently asked questions